This is what we are about. Ensuring that your bike is operating as smoothly and efficiently as possible. Whether its a puncture or a bespoke bike build. Our fully qualified CyTech Technicians can cater for any and all of your requirements. We are also qualified and authorised to service Bosch, Fazua, Mahle and Shimano E-Bikes.
We are the only fully authorised Shimano Service Centre within the Cheltenham and Gloucester area. With a deep relationship with SRAM to ensure your drive chain is at its peak performance.
The below is an overveiw of what we can offer. We are able to cater for any work required from suspension serving to overhauling brake master cylinders. If you have specfics in mind, feel free to contact us to request more info
Basic Service - £69.99
If your bike requires a general inspection or simply to ensure everything is running as smoothly as possible. Our Basic Service is the best option. A great opportunity to make sure chain, brake pads or bearing wear is all ok. Advised to complete every 6 months - Select for more details
Standard Service - £119.99
If your bike requires a general inspection, but more emphasise on the details. Maybe your drive chain is in need of a deep clean to bring back to its full potential. This is the service to select. A great opportunity to make sure chain, brake pads or bearing wear is all ok amongst other areas. Advised to complete every 6 months - Select for more details
Full Service - £249.99*
If your bike has been used for a year or so. Things are just not feeling as crisp and fresh as they should. This is the service to select. A great opportunity to give life back to your whole bike and make all those areas as good as new. Advised to complete every 12 months - Select for more details. *Prices start from £249.99
Gear Tuning + Full Degrease
If your gears and drive chain are in need of a deep clean to bring back to life. However everything else is working well. Then our Gear Tuning + Full Degrease is the service to select. A great opportunity to make sure chain, cassette or even bottom bracket wear is all ok. Advised to complete every 6/12 months - Select for more details
Lucky 13 Bikes Ltd - Terms and Conditions on Service or Repair Work
When a cycle has been left for a service or repair, at any time after the work has been completed, we can impose an obligation for the owner to collect it. This is normally completed by phone call or in writing via, Text or WhatsApp. Sufficient details of the repair and invoice total will be included. Once a repair is made and we've contacted you, and a 2 week time period has past, we will look to add storage charges. These will be accumulated at £5 per day (£35/Week). This covers the impact on our ability to operate smoothly.
If storage charges have been accumulating, a total for this will also be included upon collection. At this stage, it is possible to state that if the goods are not collected within the specified time, then they will be put up for sale to defray the costs. The time allowed will be ‘reasonable' - around four weeks as a rule unless agreed in writing previously.
Failed Payment or Failed Collection Resulting in Selling of Goods
If the bike fails to be paid and collected within a 4 week period after completed work. A notice will be displayed for an additional 4 weeks in-store, a letter delivered or Text/WhatsApp communicated that the specified date has elapsed, the goods can be offered for sale. We are allowed to obtain the best price at the current market value.
At 3 months from notification of completion of repair, the items will be listed as 2nd hand and displayed for sale. The price will reflect the market value and our costs. If we are unable to contact the seller, we will display a notice defining our intention of sale for one week after the completion of the 3 months, then list the item as 2nd hand, and available for sale.
Once the item has been sold and the costs recovered, the customer has the remainder of the original 12-month period from completion to reclaim any balance from the sale, minus a 20% admin fee. After this period the balance will be absorbed as administration costs to the business.
Customer cannot be contacted
If the current address or contact details are not known or incorrect and we have had no response or contact from you, there is only one course of action left. A notice giving details of our intention, as per the above paragraphs and will be posted in our window.
A longer time for recovery will be allowed in this instance. We will keep a record of the steps we've taken to try and contact you. In the case of a dispute arising at a later date, this information will be invaluable if the case ever went to court.
What Guarantee and Warranty do we give?
We pride ourselves on our workmanship and the continual investment in new tools, technologies and training. Whilst we try to get everything 100% right, a 100% of the time, we accept that we will on occasion fall short. Sometimes this will be due to natural settling of components, or the fact that the work-stand doesn't always reflect a ride. We always attempt a real world test ride, however sometimes the weather plays a factor where we were unable to test as we would wish. Sometime we will have just "Erred", and for this reason all our labour is guaranteed for 60 days from collection. Just come back and we'll remedy the situation as quickly as we can, and on the spot when possible.
All of our parts and components are supplied via the UK distributors, and come with the full manufactures warranty, and we will process any claims on your behalf. With the advances in technology, this may mean we need to run diagnostics, record log files and take videos of the fault, so please bare with us as we go through the process.