Lucky 13 Bikes Ltd - Terms and Conditions on Service or Repair Work
When a cycle has been left for a service or repair, at any time after the work has been completed, we can impose an obligation for the owner to collect it. This is normally completed by phone call or in writing via, Text or WhatsApp. Sufficient details of the repair and invoice total will be included. Once a repair is made and we've contacted you, and a 2 week time period has past, we will look to add storage charges. These will be accumulated at £5 per day (£35/Week). This covers the impact on our ability to operate smoothly.
If storage charges have been accumulating, a total for this will also be included upon collection. At this stage, it is possible to state that if the goods are not collected within the specified time, then they will be put up for sale to defray the costs. The time allowed will be ‘reasonable' - around four weeks as a rule unless agreed in writing previously.
Failed Payment or Failed Collection Resulting in Selling of Goods
If the bike fails to be paid and collected within a 4 week period after completed work. A notice will be displayed for an additional 4 weeks in-store, a letter delivered or Text/WhatsApp communicated that the specified date has elapsed, the goods can be offered for sale. We are allowed to obtain the best price at the current market value.
At 3 months from notification of completion of repair, the items will be listed as 2nd hand and displayed for sale. The price will reflect the market value and our costs. If we are unable to contact the seller, we will display a notice defining our intention of sale for one week after the completion of the 3 months, then list the item as 2nd hand, and available for sale.
Once the item has been sold and the costs recovered, the customer has the remainder of the original 12-month period from completion to reclaim any balance from the sale, minus a 20% admin fee. After this period the balance will be absorbed as administration costs to the business.
Customer cannot be contacted
If the current address or contact details are not known or incorrect and we have had no response or contact from you, there is only one course of action left. A notice giving details of our intention, as per the above paragraphs and will be posted in our window.
A longer time for recovery will be allowed in this instance. We will keep a record of the steps we've taken to try and contact you. In the case of a dispute arising at a later date, this information will be invaluable if the case ever went to court.
What Guarantee and Warranty do we give?
We pride ourselves on our workmanship and the continual investment in new tools, technologies and training. Whilst we try to get everything 100% right, a 100% of the time, we accept that we will on occasion fall short. Sometimes this will be due to natural settling of components, or the fact that the work-stand doesn't always reflect a ride. We always attempt a real world test ride, however sometimes the weather plays a factor where we were unable to test as we would wish. Sometime we will have just "Erred", and for this reason all our labour is guaranteed for 60 days from collection. Just come back and we'll remedy the situation as quickly as we can, and on the spot when possible.
All of our parts and components are supplied via the UK distributors, and come with the full manufactures warranty, and we will process any claims on your behalf. With the advances in technology, this may mean we need to run diagnostics, record log files and take videos of the fault, so please bare with us as we go through the process.